Due to the nature of fresh and perishable goods, returns are strictly limited.

Accepted Returns:

✔ Wrong items delivered
✔ Defective or spoiled upon arrival
✔ Incomplete orders
✔ Damaged packaging affecting product quality

Exchange Process:

1. Report within 2 hours
2. Provide clear photo/video evidence
3. Our team reviews
4. Replacement, wallet credit, or refund (company discretion)

Non-returnable Items:

✖ Fresh produce once accepted without complaint
✖ Frozen goods after thawing
✖ Opened sealed items
✖ Orders stored improperly by customer

Important:

For hygiene and food safety, physical returns may not always be required.